Battery dock doesn’t work
Just received the Palma through a FabFitFun sale and right off the bat, the battery dock will not charge and neither will the ring. I’ve tried leaving it on and plugged in for hours and the lights won’t come on. Tried pressing the power button on the dock again, maybe it was me and I didn’t actually turn it on. Nope, still no charge or lights. Super frustrating because I wanted to love this product :’(
We're so sorry to hear that! All of our motorized products come with a one-year warranty against defects and our team will reach out to you shortly to help get this resolved!