Your order will arrive in discreet, plain brown packaging from “Fulfillment Center” with no indication of what’s inside. Smaller packages may also arrive in discreet, plain bubble envelopes. For international packages, the description on your customs slip will need to describe the goods inside. Typically, the description will say "Massage Kit" but the description may vary based on shipper or destination country.

Please note that we are not able to guarantee discretion for international orders or orders shipped to APO addresses due to strict carrier regulations. A detailed description of goods on customs documentation is required by USPS.

Yes, we ship almost anywhere, including to the UK & EU! To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and under.

Please note that we are not able to ship to PO Boxes in the UK & EU.

If you have a question about shipping to your home country, reach out to hello@unboundbabes.com for more information.

Yes! We ship to Canada.

Through our partnership with Passport, we are able to guarantee the full cost of customs landing duties and fees at checkout so that our customers are not hit with surprise charges upon delivery. That means that you can view the full price you will pay for shipping and customs at checkout before paying.

If you have a question about shipping, reach out to hello@unboundbabes.com for more information.

Generally, it takes 2-3 days for a shipment to leave the warehouse. Currently, US economy shipping can take 5-10 business days, US standard shipping can take 3-6 business days, and international shipping can take up to 3 weeks. If you need your order sooner, we recommend checking out our Amazon shop. Reach out to hello@unboundbabes.com for further shipping advice or region-specific estimates! 

If you spend $69 or more (after discount codes are applied and before taxes are calculated), you automatically qualify for free US economy shipping. No code is necessary to redeem this offer but please keep in mind if you do use a discount code that your total must equal $69 after code redemption. Free economy shipping is currently only available for customers within the contiguous United States, but we are working on extending the fun for our overseas friends in the future!

Our economy shipping method is typically UPS SurePost or DHL Ground, which are less expensive but slightly slower shipping methods. For standard shipping, we use either DHL Small Parcel Expedited or UPS Ground. Please note that your package may be handed to USPS for final delivery.

We offer expedited shipping for our US customers. Expedited shipping within the United States is shipped via UPS 2nd Day Air, and takes approximately 1-2 business days to arrive from the ship date.

Please note that due to delays in shipping caused by global supply chain issues, we are not able to guarantee delivery dates during the holiday season or refund shipping fees in case of delays.

In order to speed up delivery times, we also use handoff carriers for economy and standard shipping. In that case, your package will be picked up by a handoff carrier and tendered to USPS for final delivery. The assigned USPS tracking may not update until the package is handed over and scanned at their facility. This may take a few business days, but allows shipments to leave our warehouse faster.

We are able to ship to PO Boxes within the United States through Economy shipping only.

In an effort to reduce our carbon footprint, we do not offer split shipments. All items in your order will ship together once the backordered item is restocked. If you are purchasing in stock and backordered items, we recommend making two separate orders to ensure your in stock items arrive sooner.

We are not able to adjust payment methods after orders are placed. For any issues and concerns, please contact our customer service team at hello@unboundbabes.com.

We want to make sure you receive your goodies! If you realize the issue before you’ve received a tracking number or shipping notification, email hello@unboundbabes.com as soon as possible. We’ll do our best to intercept and redirect your order.

Absolutely! You can gift anything in our online store. Simply enter your giftee’s address during checkout and we’ll make sure the package arrives at their door. Our invoices do not include pricing so the lucky recipient will never know what you spent.

P.S. If you don’t know your giftee’s address, our digital gift cards also make a great option!

We don’t offer gift wrapping at this time.

We cannot accept returns or exchanges for any items that have been opened, used, or have a broken packaging seal. As a small business, we appreciate you prioritizing the safety of our team given the intimate nature of our products.

For unused, unopened merchandise we offer a refund for the purchase price of the item, minus the cost of return shipping, within 30 days of purchase. Refunds are provided once the item has been received by our warehouse and confirmed as unopened. Please allow at least 14 business days for returns to be received and processed. To return your unused item, please email hello@unboundbabes.com and we'll help you with the return process.

If you purchased your item through a retail outlet and not through Unbound's site, feel free to email us and we can help determine if you should contact the original seller for a return.

We cannot accept returns or exchanges for any items that have been opened, used, or have a broken packaging seal. As a small business, we appreciate you prioritizing the safety of our team given the intimate nature of our products.

For unused, unopened merchandise we offer a refund for the purchase price of the item, within 30 days of purchase. Refunds are provided once the item has been received by our warehouse and confirmed as unopened. Please allow at least 30 business days for returns to be received and processed (we hope it won't take this long, but international shipping timelines can be unpredictable).

To return your unused item, please email hello@unboundbabes.com and we'll help you with the return process.

Please note: for international orders, we are not able to provide prepaid return shipping labels

If an item is not functioning properly or arrived broken, please email hello@unboundbabes.com with a photo or video of the issue, and we’ll troubleshoot the problem with you or provide a replacement. All motorized products are covered under a one year warranty, from date of purchase.

Kindly note, we are only able to issue product replacements & store credit to the original purchaser. If you received a defective item as a gift, please have the original purchaser reach out to troubleshoot.

Your dog sounds perfect, tbh and we thank them for being a fan of Unbound. Send us a pic of the very good pup and its favorite new toy to hello@unboundbabes.com and we'll send you a code for $ off a replacement vibe.

Occasionally, we offer a deep discount with the caveat that the sale is final. This means that the item is not eligible for a return or exchange.

If an item is final sale, it will be indicated on the product page as well as in the cart during purchase. If you have any questions regarding a final sale purchase, please feel free to reach out to us at hello@unboundbabes.com.

All pre-order items have an estimated ship date listed at the top of the product page on our site. In the event of (rare) unexpected vendor delays that may push these estimates up, we aim to notify our customers as soon as possible.

In the event of a lost package, we will work with you to replace the items, but do not cover shipping costs. Please reach out to hello@unboundbabes.com for help with arranging a new shipment.

We do not allow two discount codes to be applied to a single order.

Yes! Although your card details are not saved on our website, you can opt into “Quick checkout” with Shopify Pay. If you make an account when placing an order, you will be asked if you’d like to have your information saved securely. If you choose this option, for any subsequent orders, a pop-up will appear prompting you to enter a code that is sent directly to the number you’ve entered in your contact information. If you’d like to change your payment info at any time, you will still have the option to do so on the payment method page. If you are having any issues, please feel free to reach out to us with questions at hello@unboundbabes.com.

If you are using Paypal or Shop as a payment method, you may encounter issues with adding a discount code. If this is the case, we recommend attempting a different payment method.

For other payment methods, check your cart to make sure it meets the minimum order requirements for the discount. Also, make sure that the code has been entered correctly at checkout. Unbound discount codes do not apply automatically to your cart.

If you have any questions about code requirements, or if the code is still not applying correctly, email us at hello@unboundbabes.com, and we’ll get you sorted! Please note that our website can only process one discount code per order and we are not able to apply discounts retroactively.

Vibes! Get yo’ good vibes here! Here’s a list of our international and domestic partners and authorized retailers! Both online stores and brick and mortar locations are included.

Depending on geolocation, prices may be displayed in local currencies. That being said, at checkout, all orders are charged in USD.

The final price for international orders may vary based on the individual exchange rates.

If you're interested in wholesale opportunities with Unbound, please check out our wholesale website here. If you have any questions about the application process, please reach out to us at wholesale@unboundbabes.com!

The official Unbound store is all online. We do not have a physical location at this time.

For the gift that keeps on giving, we have Unbound Gift Cards!

Add the “Gift Card” to your cart after selecting your gift amount (options include $25, $50, $69, $100, and $250). After you purchase the gift card, you will be emailed a link to send to the lucky recipient! The link will take them to a page featuring their digital gift card, with your greeting and a unique code. They simply need to enter their code at checkout, in the field marked “Gift card or discount code,” whenever they shop through our online store.

Zip is an installment payment plan that you can apply to any e-commerce order of $50 USD or more. It is also the name of one of our vibes. With Zip, your payments are split into 4 interest-free payments, and your order will ship out within one to two business days of when it was first placed. Kindly note that if you are using Zip as a payment method, your credit card will reflect a charge from Zip.co* Unbound Babes. If you have any issues or questions concerning Zip, please email hello@unboundbabes.com.

We never post full names in reviews. Before you submit a review, you can see a preview including your information. You can either opt out and submit your review anonymously or include your first name (and last name initial). It's up to you, bb!

As of February 2020, Unbound will no longer be offering a subscription service! For our former subscribers, thank you so much, and to anyone looking for something similar, we still sell nifty sets at awesome prices!

Offering body safe products was one of the reasons we started Unbound. All Unbound products are made with lab tested and verified body-safe materials- whether silicone, borosilicate glass, or ABS plastic. Our lubricants are made with the highest quality ingredients and do not contain glycerin, glycol, or parabens.

Don't fret, bb! You can find copies of all of our product booklets right here. Feel free to reach out to us at hello@unboundbabes.com if you have any further questions.

Please only use UL Certified USB Power Adapter with a maximum 5V output, and charge on a flat surface like a nightstand or desk. Do not charge your Unbound vibrator on a soft surface like a carpet or a bed, as it may cause the product to overheat. For more info on battery care, check out our magazine.

Our rewards & referral program, Area 69, is closing its (hatch) doors on February 19th, 2025. But don't worry; we’re working on new ways to reward your loyalty.

As of Wednesday, January 22nd, Area 69 reward points will no longer be issued for purchases or by any other point earning method.

Be sure to redeem your points by midnight EST on Wednesday, February 19th. After that time, Area 69 points can no longer be redeemed on the site.

Be sure to redeem your points by midnight EST on Wednesday, February 19th. After that time, Area 69 points can no longer be redeemed on the site.

You can see your points balance in your Area 69 profile.

To check your points history and expiration, log into your Area 69 account and navigate to the Area 69 page. You will see a green button to view your points history. Click through and the right most column will have your points expiration date.

Unfortunately, due to platform limitations, only one free product can be redeemed per transaction.

As of Wednesday, January 22nd, Area 69 reward points will no longer be issued for purchases or by any other point earning method. You can still log into your Area 69 account and redeem your points until February 19th, 2025.

Starting April 3rd, 2024, in order to redeem for merch, there will need to be a priced item in the cart. Redemptions without a purchase will no longer be possible. In order to redeem points for a discount, there will be a minimum order of $50.

You can redeem your points on orders over $50 by simply using the drop down to the right in checkout. Make sure you are signed into your Area 69 account (Not ShopPay).

One discount can be applied per order.

Redeem 200 points for $10 off, 400 points for $20 off or 1000 points for $50 off.

Unfortunately, interplanetary communication is limited, and we cannot transfer points between accounts.

After February 19th, 2025 points can no longer be redeemed for rewards or discounts. Please email us at hello@unboundbabes.com if you have any questions and we will do our best to assist you.

If you return an order, the points associated with that transaction will automatically be deducted from your account.

Unfortunately, once your transmission has been sent, there’s no turning back. If you’ve received a defective item or if it does not fit, please email us at hello@unboundbabes.com, and we’ll help you exchange your item.

Uh oh, has your spaceship gone a little haywire? No problem--just email hello@unboundbabes.com and we’ll be happy to help you get back on course!

Sometimes! But not always! We keep all of our open job listings here. 

To receive information about becoming a wholesale partner with Unbound, please submit your email to the following form.

To partner with Unbound or to have Unbound sponsor your event, please email us at events@unboundbabes.com. Please include audience metrics and examples of past partnerships if possible. Due to number of requests we receive, we are not able to respond to all inquiries. 

At this moment, we are not taking applications for our college rep program. Feel free to join the waitlist here. 

We do have a small affiliate rep program with plans to scale it! If interested, please join our waitlist here. 

We, like most small businesses, have been impacted by the tariffs on imported goods from China where we have the majority of our goods manufactured. We are continuing to monitor the situation and will communicate any price increases to our community as soon as we know more. Please visit this magazine article for more information and reach out to hello@unboundbabes.com if you have more questions.

The truth here is that we’re nowhere near as sustainable or eco friendly as we’d like to be. One of the biggest challenges of products like ours is that there really isn’t a great solution for recycling used/old items- skip to the next question below if you’d like to learn more. 

As a team who cares deeply about the positive and negative impact we have on the world, we’re committed to implementing sustainable practices wherever possible. For example, our exterior shipping boxes are made of recycled material and over time, we’ve greatly reduced the amount of plastic in our packaging while still ensuring that items are safely and hygienically packed. We have also decided to remove small storage bags from some of our packaging, in order to make it more sustainable. Last but not least, we don’t split shipments unless specifically requested by customers.

At this time, Unbound doesn’t have its own recycling program. However, because of their lithium-ion batteries, you should not dispose of your vibrator all willy-nilly! We recommend that you reach out to your local electronic recycling center to see if you can arrange a pick-up or drop-off of your item. Some centers will not accept returns of items such as vibrators due to possible biohazards. If you'd like, you can read more about recycling sex toys here.

We fully understand that accessibility is an ongoing practice that we are always looking to improve on. Read our accessibility statement here.

If there are ways in which we can make your experience better on our site, please email us hello@unboundbabes.com.

We believe that hiring is one of the most important processes that we carry out at Unbound and we are constantly refining our hiring methods to be more inclusive, transparent, and respectful of applicants' time. Typically, the hiring process can take up to 2 months. During this time, applicants will meet with multiple members of our team and may be asked to complete a paid assessment based on the role. We do believe in compensating people for their time so this is a paid project. We also believe in pay transparency and publish the starting salary with the job description on our website. 

Employment benefits for full time positions at Unbound include health insurance (including vision and dental), an FSA and 401k program, childcare stipend, and employee equity. Unbound employees also receive paid time off and sick days. 

If you'd like to send us your resume and contact info for consideration for future roles at Unbound, please fill out this brief form. 

In order to ensure the facilities where our goods are made are clean and safe, we do factory visits so we can perform inspections and build actual relationships with the people who produce our product. While this may have shifted a bit due to changes in travel restrictions during covid, we still have regular video check-ins with our manufacturers.

Affordability is something that’s really important to us and is a core value at Unbound. That said, keeping our price points low should never come at the expense of our ability to fairly compensate our manufacturers, our employees, or the talented freelancers and creatives that we work with.  If you notice a price shift, it is likely because the cost of material, shipping, or warehousing has also shifted and we need to make adjustments in order to continue running our small biz.

A link to Unbound's intellectual property can be found here.