Holiday expedited shipping deadline: DEC 19th

Shipping

Where do you ship?

Everywhere! The following shipping rates for the subscription apply: United States: calculated by weight, on average $5-10, Canada: $20, United Kingdom: $25, Everywhere else: $45.

When can I expect my order?

At this time, we offer standard UPS shipping which can take 2-8 business days if you’re shipping to the US or up to 10 business days if you’re shipping internationally. If you need it sooner we recommend expedited shipping, or write in to thegirls@unboundbox.com and we’ll do our best to help!

Do you offer express/overnight shipping?

We offer expedited shipping within the United States for a rate of $20. Expedited shipping takes approximately 1-2 business days to arrive. If you need the package the next day please email thegirls@unboundbox.com and we’ll see what we can do for you.

Do you ship to PO boxes?

Unfortunately, we don’t ship to PO boxes at this time.

How does my order come packed?

Your order will arrive in discreet, plain brown packaging from “Queens City Boxes” with no external allusion to the contents of your order.

Our e-commerce orders are typically wrapped in in tissue paper, with filler added to protect more fragile items in transit. If your item is a gift, we also offer gift wrapping for $6.50.

Our subscription and standalone themed boxes come packed in our signature square boxes with filler, tissue paper and an explanatory card detailing all the contents.

I’m a subscriber who moved. How can I alter my subscription shipping address?

You can easily change your mailing and/or billing address by logging into your online profile. Select “Subscriptions” and “Edit” next to your address. To edit billing details simply select “Billing Information” from the left-hand menu and then “Edit” next to your address or credit card information.

I’m not a subscriber but I need to change the address on my order - what do I do?

We’ll always do our very best to make things right. If you realize the issue before you’ve received a tracking number/shipping notification email thegirls@unboundbox.com as soon as possible and we’ll do our best to intercept and redirect your order. If the package has already shipped, we can either send the mistaken recipient a return label at no additional cost and send out a new shipment once the (unopened) merchandise has been returned.

Can I ship a gift to someone?

Yes! You can gift the Unbound subscription or anything in our online store. When shopping in our online store simply enter your giftee’s address on checkout and we’ll make sure the package arrives at their door. Our invoices do not include pricing so the lucky recipient will never know what you spent. You can also add fabulous feminist gift wrapping from She Paper for just $6.50.

P.s. If you don’t know your giftee’s address our digital gift cards also make a great option!

Do you offer gift wrapping?

Yes! Simply select the gift wrapping option at checkout before completing your purchase.

Returns

What is your return policy?

Customer satisfaction is incredibly important to us. If for any reason your order is defective or unsatisfactory in any way we will either replace the item(s) or offer you store credit for the full amount of your purchase.

Do you return in cash or store credit?

For items that defective or broken we will work with the manufacturer to replace the item at no cost to you or offer full refunds. For all other returns we offer store credit less the cost of return shipping. We stand by all of our products, and never charge a restocking fee.

What if the product I ordered is defective?

We try our best to source only the highest quality products but if for some reason your order does not function properly contact us at thegirls@unboundbox.com and we’ll ship you a replacement at our expense.

What if the product I ordered isn’t defective, but I’m less than satisfied?

Though we try to help our customers find products they’ll love, sometimes things just aren’t a perfect fit. If you’re less than satisfied with your order contact us at thegirls@unboundbox.com and we’ll issue you store credit in the amount of your purchase. If the packaging hasn’t been opened, and you wish to return an item to us we will email you a shipping label.

What if the product that I ordered doesn’t fit?

We try to provide accurate sizing information on all of our lingerie but we understand that every body is different and sometimes different sizes don’t always fit the way we expect. For robes, babydolls, and bras, if you leave the tags on the item we will mail you a return label free of charge and ship you a new item in a better size. In the case of panties, rompers, bodysuits and tights we do not accept returns for sanitary reasons but will still offer to ship you the item in a different size.

Order Tracking

I haven't been e-mailed a tracking number, what should I do?

It can take up to 2 business days for us to process and ship your order. If you placed your order more than two business days ago and have yet to receive a shipment notification and tracking number please contact us at thegirls@unboundbox.com.

My tracking number isn't working, what should I do?

Please contact us at thegirls@unboundbox.com and we’ll do our best to resolve the issue.

I’ve entered my email address, billing address, or shipping address incorrectly and cannot access my account!

Please contact thegirls@unboundbox.com We’re always happy to help by solving issues with orders or editing account information!

I placed an order for an item that is pre-order, how will I know when it ships?

All pre-order items have an estimated ship date listed at the top of the product page on our site. In the event of (rare) unexpected vendor delays that may push these estimates up we aim to notify our customers as soon as possible.

How can I track when my subscription box will be shipped and arrive?

Your initial subscription box will be shipped within 1 business day of when you subscribe, whereupon you will receive an email from thegirls@unboundbox.com containing a UPS tracking number for your package and a link to the tracking portal on UPS.com where you can enter the tracking number and see details on the status of your shipment. Thereafter your subsequent boxes will be shipped on the firsts of the month every three months.

I recently placed an order for a product in your store. How can I track when it will arrive?

Orders are typically fulfilled and shipped 1-2 business days of being placed, upon which you will receive an email from thegirls@unboundbox.com containing a UPS tracking number for your package and a link to the tracking portal on UPS.com where you can enter the tracking number and see details on the status of your shipment. Please allow some time from the receipt of your tracking number email for the status of the shipment to correctly display.

Guidance

I need some guidance around the types of products that might be best for me.

Check out our sex glossary or feel free to email us at thegirls@unboundbox.com with any questions.

I’m looking products for a particular occasion or activity.

Our online stop can be searched by event to find the best products for Bachelorette parties, holidays and more. Don’t forget to also check out our unique curated boxes that are tailored to a wide range of unique sexual experiences and life events like trying anal for the first time, getting over a breakup or rediscovering your body after pregnancy or menopause.

I have a question that isn’t answered here - who can I ask?

Email thegirls@unboundbox.com and we will direct your query to our Sexologists for additional guidance and recommendations! We fully respect your privacy and don’t share your information with anyone.

Subscription

What are benefits of being a subscriber?

Our subscribers enjoy a high touch approach and a much more personalized experience. Benefits include free shipping on all orders (subscribers receive a unique code for free shipping), subscriber-only discounts in our e-commerce store, exclusive early access to flash sales, the chance to receive additional discounts by giving us feedback, and individually tailored product recommendations. We are always looking to make the subscription more valuable over time and we hope to keep improving!

Will I know what’s in each box in advance?

Yes. We announce the theme and contents of upcoming boxes in advance so that subscribers can pause their subscriptions before being charged if they would prefer to wait until the next quarter’s box.

When will I be charged for my subscription?

When you first sign up you'll be charged for your first box. Thereafter, we will charge you going forward on a quarterly basis.

Would it be less expensive if I just bought the items in the box on my own?

Nope! We work with our vendors to ensure we can curate items at the lowest possible price for our subscribers. Our boxes typically have a value of over $100+.

Can I cancel or pause my subscription?

Yes, any time. Simply log into your account and select the pause or cancel option.

How long will my subscription last?

Your subscription will continue to renew automatically until you decide to cancel. Please note, our fixed term subscriptions cannot be cancelled while the term is still in progress. If you are looking to pause or cancel your existing quarterly subscription, you can do so in your online profile. If you are looking to subscribe until the end of time, just sit back as your subscription auto renews and we'll keep the good times coming.

Why should I buy more than 1 quarter at a time?

We curate new and innovative themed boxes every quarter- in addition to offering a better discount, a multi-box subscription will allow you to try a greater breadth of things and learn more about what excites you.

How do gift cards for the subscription work?

Giving a digital gift card for the Unbound subscription is easy. In the drop down menus above, simply click on "Virtual Gift Card" and the desired length of your subscription gift. Add the card to your cart and proceed to checkout. After you purchase a gift card, you will be emailed a link. Simply send that link to the lucky gift recipient and when they click it they will be taken to a page featuring their digital gift card with your greeting and a unique code. They simply need to enter the code at checkout in the field marked “Gift card or discount code” on the right-hand side of the screen) when they sign up for a subscription.

How does the Unbound subscription gift work? How do you decide what goes in each quarterly box?

Our quarterly subscription offers a mix of erotic items (from lube, to vibrators, to sensual bath and body products and more) organized around a cohesive theme and delivered every three months to your door. Our sexperts lovingly curate only the highest quality and most innovative products for our boxes, with a dedicated focus on ensuring they can be used together to deliver you a unique sensual experience (learn more about our curation process and philosophy here. We also include step-by-step guidance in every box to ensure you have the best possible experience.

When you purchase a subscription gift, your giftee will be notified of the gift and how many quarters your gift subscription is for. We announce the theme and contents of upcoming boxes in advance so that subscribers can pause their subscriptions before being charged if they would prefer to wait until the next quarter’s box.

What if I want to send a gift card for the subscription?

You certainly can! We offer digital gift cards for our quarterly subscription. In the drop down menus above, simply click on "Virtual Gift Card" and the desired length of your subscription gift. Add the card to your cart and proceed to checkout. After you purchase a gift card, you will be emailed a link. Simply send that link to the lucky gift recipient and when they click it they will be taken to a page featuring their digital gift card with your greeting and a unique code. They simply need to enter the code at checkout in the field marked “Gift card or discount code” on the right-hand side of the screen) when they sign up for a subscription.

Will my gift recipient be able to choose their variants in future boxes?

Our boxes typically offer customization so that our customers can ensure they receive the best products for them. When your giftee becomes an Unbound subscriber they will receive emails announcing our upcoming box themes and directing them how to make their preferred elections regarding the items they wish to receive. That's why we request their email address.

Online Store

Can I save my card details?

Yes, you can log into your account at any time to change or update your credit card information. Simply log into your online profile here. Under “Account Details” on the right-hand side, select “manage subscription”. On the next page select “Billing Information” and you will see an array of fields where you can update your payment info. If you are having any issues please feel free to reach out to us with questions at thegirls@unboundbox.com.

How do you determine which products are featured in your store?

Every item we feature in our online store has been selected through our robust, four step curation process (including how your feedback and reviews can help us improve our offering) learn more here.

What brands do you carry?

You can see a list of the major brands we carry here.

How often do you get new merchandise?

Every quarter we re-evaluate our inventory mix to ensure that it is reflective of the newest and best quality product on the market. That said, we are always keeping an eye out for new and interesting products and where appropriate add those on an ad hoc basis. See our overview of our curation methodology here to learn more. If you think we are missing something great please email us at thegirls@unboundbox.com.

How can I be sure that my lingerie order will fit me correctly?

We provide robust sizing guidance for every lingerie item we carry. If you still have questions about how an item fits or would like to exchange an item, just email thegirls@unboundbox.com.

Do you ever have sales?

Yes! We have periodic flash sales and brand-specific promotions on a regular basis. Make sure you sign up for our fabulous, funny newsletter to stay in the loop!

How do gift cards for the online store work?

For that extra-choosy friend, we’ve got you covered with our signature Unbound Gift Cards! Choose from gift cards for our quarterly erotic subscription or for our online store:

Virtual Gift Cards

In the drop down menus above, simply select "Virtual Gift Card" and the desired gift (options include $25, $50, $69, $100, or $250). Add the card to your cart and proceed to checkout. After you purchase a gift card, you will be emailed a link. Simply send that link to the lucky gift recipient and when they click it they will be taken to a page featuring their digital gift card with your greeting and a unique code. They simply need to enter the code at checkout in the field marked “Gift card or discount code” on the right-hand side of the screen) whenever they shop at Unbound.

Physical Gift Cards

If you want something to hold on you can also get an old school gift card for that special someone. In the drop down menus above, simply select "Physical Gift Card" and the desired amount above ($25, $50, $69, $100, or $250). Just add the card to your cart, proceed to checkout and we’ll take care of the rest!

How do I redeem a Gilt or Groupon code?

When you purchase a deal through one of our affiliates they will send you a unique code. For credits applicable to our online store simply shop as you normally would and then enter the discount code at checkout to have the credit applied.

How can I create or share a wishlist?

Wishlists are an easy and fun way to track everything that catches your eye. Simply click the heart below the "Add to Cart" button on any product page to add an item to your wishlist. You can access and edit your wishlist at any time by clicking the red "WISHLIST" tab with a heart on the right side of the page!

I’m a customer or supplier who thinks you’re missing a great product or brand.

We’re always looking for great new products and brands. Drop us a line at thegirls@unboundbox.com and we’ll be in touch with you asap.

I’m interested in sharing my opinion about or formally reviewing a product from your store

Excellent! We’d love to hear your honest feedback, good or bad - simply email us at thegirls@unboundbox.com.