Due to the overwhelming surge of COVID-19 impacting staffing, you may experience delays in both fulfillment and delivery of your order.
It may take 2-3 business days for our warehouse to fulfill your order, regardless of the shipping method chosen at checkout. Once your package leaves our facility, you may expect delivery delays, as shipping carriers are struggling with labor shortages. You may also notice less frequent tracking updates - rest assured, your order is still on the way. If you need assistance with your order reach out to our support team at email@example.com or start a live chat within business hours.
Thank you for your patience - we appreciate you!
Your order will arrive in discreet, plain brown packaging from “Fulfillment Center” with no indication of what’s inside. Smaller packages may also arrive in discreet, plain bubble envelopes. For international packages, the description on your customs slip will say "Massage Kit.”
We ship almost anywhere! If you have a question about shipping to your home country, reach out to firstname.lastname@example.org for more information.
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under €135 and orders to the EU for orders €150 and under.
Please note that we are not able to ship to PO Boxes in the UK & EU.
Our standard is that most orders submitted by 2 PM EST will ship out on the same day; otherwise, your order should ship on the next business day! Currently, US economy shipping can take 5-10 business days, US standard shipping can take 3-6 business days, and international shipping can take up to 3 weeks. If you need your order sooner, we recommend expedited shipping. Reach out to email@example.com for further shipping advice or region-specific estimates!
Please note that due to delays caused by COVID-19, you may experience additional delays with fulfillment and delivery of your order. For details, check the top question in the Shipping section.
We’ve partnered with Narvar so you can closely track your package’s progress once it’s left our warehouse. Please note that tracking may take a few days to update, as packages are not always scanned by carriers at our warehouse but their regional distribution centers. As a result of shipping delays, you may also notice less frequent updates on the tracking page. Rest assured, your vibes are still in on the way!
If you spend $69 or more (after discount codes are applied and before taxes are calculated), you automatically qualify for free US economy shipping. No code is necessary to redeem this offer but please keep in mind if you do use a discount code that your total must equal $69 after code redemption. Free economy shipping is currently only available for US customers, but we are working on extending the fun for our overseas friends in the future!
Our economy shipping method is typically UPS SurePost or DHL Ground, which are less expensive but slightly slower shipping methods. For standard shipping, we use either DHL Small Parcel Expedited or UPS Ground. Please note that your package may be handed to USPS for final delivery.
We offer expedited shipping for all of our customers! Expedited shipping within the United States is shipped via UPS 2nd Day Air, costs a flat fee of $25, and takes approximately 1-2 business days to arrive from the ship date. International customers may select DHL Express at checkout for expedited shipping, which takes approximately 2-4 business days for delivery from the ship date.
Please note that due to delays in shipping caused by global supply chain issues, we are not able to guarantee delivery dates during the holiday season or refund shipping fees in case of delays.
In order to speed up delivery times, we also use handoff carriers for economy and standard shipping. In that case, your package will be picked up by a handoff carrier and tendered to USPS for final delivery. The assigned USPS tracking may not update until the package is handed over and scanned at their facility. This may take a few business days, but allows shipments to leave our warehouse faster.
Unfortunately, we don’t ship to PO boxes at this time.
In an effort to reduce our carbon footprint, we do not offer split shipments. All items in your order will ship together once the backordered item is restocked. If you are purchasing in stock and backordered items, we recommend making two separate orders to ensure your in stock items arrive sooner.
We are not able to adjust payment methods after orders are placed. For any issues and concerns, please contact our customer service team at firstname.lastname@example.org.
We want to make sure you receive your goodies! If you realize the issue before you’ve received a tracking number or shipping notification, email email@example.com as soon as possible. We’ll do our best to intercept and redirect your order.
Absolutely! You can gift anything in our online store. Simply enter your giftee’s address during checkout and we’ll make sure the package arrives at their door. Our invoices do not include pricing so the lucky recipient will never know what you spent.
P.S. If you don’t know your giftee’s address, our digital gift cards also make a great option!
We don’t offer gift wrapping at this time, but you can include a gift note at checkout instead!
Customer satisfaction is incredibly important to us. Returns can be made within 90 days of receiving the item. For unused, unopened merchandise we offer a full refund for the purchase price of the item, minus the cost of return shipping ($7.50).
For Area69 members we offer a discounted return shipping fee ($5). Please note that at this time we are not able to provide prepaid return labels for international customers.
To begin a return, please visit our return center here.
For International Customers, should you wish to return an item to us, please reach out to us at firstname.lastname@example.org within 90 days of purchase. For unused, unopened merchandise we offer a full refund for the purchase price of the item. At this time we are not able to provide prepaid return shipping labels for International customers
If an item is not functioning properly or arrived broken, please email email@example.com with a photo or video of the issue, and we’ll troubleshoot the problem with you or provide a replacement. All motorized products are covered under a one year warranty, from date of purchase.
Though we try to help our customers find products they’ll love, sometimes things just aren’t a perfect fit. If you try a product and it doesn’t exactly blow your hair back, contact us within 90 days since the date of purchase at firstname.lastname@example.org. We’ll issue you store credit upon completion of a brief shopping experience survey.
While we are not able to exchange items directly, you can return your item for store credit to purchase a more suitable size. This does not apply for Palma, our wearable vibrator, due to the sensitive nature of the product. Please email email@example.com if you’re having an issue with the fit of your Palma.
Your dog sounds perfect, tbh and we thank them for being a fan of Unbound. Send us a pic of the very good pup and its favorite new toy to firstname.lastname@example.org and we'll send you a code for $ off a replacement vibe.
It usually takes up to two business days for us to process and ship your order and up to four business days during the holiday season. If you placed your order more than four business days ago and have yet to receive a shipment notification and tracking number please contact us at email@example.com.
Please contact us at firstname.lastname@example.org and we’ll do our best to resolve the issue.
Please contact email@example.com. We’re always happy to help by solving issues with orders or editing account information!
All pre-order items have an estimated ship date listed at the top of the product page on our site. In the event of (rare) unexpected vendor delays that may push these estimates up, we aim to notify our customers as soon as possible.
Orders are typically fulfilled and shipped within 1-2 business days of being placed, upon which you will receive an email from firstname.lastname@example.org containing the tracking number for your package and a link to the tracking portal for your package, where you can see details on the status of your shipment. Please allow some time from the receipt of your tracking number email for the status of the shipment to correctly display.
As of February 2020, Unbound will no longer be offering a subscription service! For our former subscribers, thank you so much, and to anyone looking for something similar, we still sell nifty sets at awesome prices!
Yes! Although your card details are not saved on our website, you can opt into “Quick checkout” with Shopify Pay. If you make an account when placing an order, you will be asked if you’d like to have your information saved securely. If you choose this option, for any subsequent orders, a pop-up will appear prompting you to enter a code that is sent directly to the number you’ve entered in your contact information. If you’d like to change your payment info at any time, you will still have the option to do so on the payment method page. If you are having any issues, please feel free to reach out to us with questions at email@example.com.
First, check your cart to make sure it meets the requirements for the discount. Also, make sure that the code has been entered correctly at checkout. Unbound discount codes do not apply automatically to your cart. If you have any questions about code requirements, or if the code is still not applying correctly, email us at firstname.lastname@example.org, and we’ll get you sorted! Please note that our website can only process one discount code per order and we are not able to apply discounts retroactively.
Vibes! Get yo’ good vibes here! Here’s a list of our international and domestic partners and authorized retailers! Both online stores and brick and mortar locations are included.
The official Unbound store is all online. We do not have a physical location at this time.
For the gift that keeps on giving, we have Unbound Gift Cards!
Add the “Gift Card” to your cart after selecting your gift amount (options include $25, $50, $69, $100, and $250). After you purchase the gift card, you will be emailed a link to send to the lucky recipient! The link will take them to a page featuring their digital gift card, with your greeting and a unique code. They simply need to enter their code at checkout, in the field marked “Gift card or discount code,” whenever they shop through our online store.
Zip is an installment payment plan that you can apply to any e-commerce order of $50 USD or more. It is also the name of one of our vibes. With Zip, your payments are split into 4 interest-free payments, and your order will ship out within one to two business days of when it was first placed. If you have any issues or questions concerning Zip, please email email@example.com.
Thank you! We love receiving honest feedback. Please feel free to share your thoughts with us at firstname.lastname@example.org.
We never post full names in reviews. Before you submit a review, you can see a preview including your information. You can either opt out and submit your review anonymously or include your first name (and last name initial). It's up to you, bb!
Area 69 is a community-based rewards program where the galactic babes of the universe can gather in the name of exploration and expression of sexuality.
If you’ve created a profile on the site, then you’re already in our orbit, bb! If not, you can jump right to the signup page here, and you’ll be on your way. Once you’re logged in, click on the Area 69 tab from your profile page to dive in!
Spread the love by sharing your code, available through your profile once you’ve signed on for Area 69. You can also access your code through the “Get $10” section on the sidebar. You can send your code via email or text. Using your code, your friend will get $10 off their first order (must be $50 or more)! Once their order is processed, you’ll receive a code for $10 off a future purchase, sent directly to your email. Now that’s cosmic love!
As a Sexplorer, you earn one point for every U.S. dollar you spend on the site or in-person/at events! As an AmbASSador, you receive 1.5 points per dollar and as a Cummander, you receive 2 points per dollar. Just make sure you are signed in with the email address linked to your account before checking out. Once you’re logged in, you’ll see your point balance in your profile. Check out this page for more options on how to earn points! You can redeem your points for sweet merch in the astronomical Merch Shop on the Area 69 section of your profile, or by hitting the drop-down menu in your cart when you’re checking out.
Sometimes the celestial sphere calls your name--feel free to answer! You can redeem your points for rewards items at any time, but if you plan on purchasing merch on its own, you will still need to pay for shipping and handling.
For our well-traveled galactic babes, there are shipping rewards based on your tier! Ambassadors are eligible for free standard shipping on every order, and Cummanders are eligible for free expedited shipping on every order. Your reward will automatically be available at checkout. Please note that shipping rewards are only available for U.S. customers. If you have any issues, please email us at email@example.com!
If you can't add a reward item to your cart, it may be temporarily sold out. You can sign up for restock notifications on the product pages!
You’ll see your current tier displayed in your Area 69 profile. You start off as a Sexplorer, and can level up through some stellar point acquisition! To achieve AmbASSador status, acquire 500 points in a calendar year, and to achieve Cummander status, acquire 700 points in a calendar year. The sky’s the limit!
Once you move into a new tier, you will remain in that tier for the next 365 days following your status update. Once the 365 day period has passed, you will be placed in the tier equal to the amount of points you accrued in the past year.
You can see your points balance in your Area 69 profile--just log in, bb!
Nope! The universe is infinite, and so is the lifespan of your points!
Don’t worry, bb, your points aren’t lost in space! Your points should hit your account as soon as your purchase has been confirmed. If you’ve received your order confirmation email, and still don’t see your amount adjusted, shoot us an email at firstname.lastname@example.org.
Sorry, bb! We’re unable to retroactively award points for previous transactions.
Unfortunately, interplanetary communication is limited, and we cannot transfer points between accounts.
If you return an order, the points associated with that transaction will automatically be deducted from your account.
Unfortunately, once your transmission has been sent, there’s no turning back. If you’ve received a defective item or if it does not fit, please email us at email@example.com, and we’ll help you exchange your item.
Of course! We love to celebrate any orbit around the sun! Make sure you’ve entered your birth date in your profile, and you’ll be awarded 50 points on your day. Birthday points are only awarded in the same calendar year if you enter your birth date on your profile before it passes.
Your profile is meant to take you to another galaxy where sex, pleasure, and curiosity are all rewarded. You can tag your profile with topics that interest you and we’ll recommend the right products and send you articles on the subject.
Uh oh, has your spaceship gone a little haywire? No problem--just email firstname.lastname@example.org and we’ll be happy to help you get back on course!
If you’d rather not participate in Area 69, you simply do not have to fill out that section of your profile.
Work with Unbound
Sometimes! But not always! We keep all of our open job listings here.
To receive information about becoming a wholesale partner with Unbound, please submit your email to the following form.
To partner with Unbound or to have Unbound sponsor your event, please email us at email@example.com. Please include audience metrics and examples of past partnerships if possible. Due to number of requests we receive, we are not able to respond to all inquiries.
At this moment, we are not taking applications for our college rep program. Feel free to join the waitlist here.
We do have a small affiliate rep program with plans to scale it! If interested, please join our waitlist here.
Offering body safe products was one of the reasons we started Unbound. All Unbound products are made with lab tested and verified body-safe materials- whether silicone, borosilicate glass, or ABS plastic. Our lubricants are made with the highest quality ingredients and do not contain glycerin, glycol, or parabens.
The truth here is that we’re nowhere near as sustainable or eco friendly as we’d like to be. One of the biggest challenges of products like ours is that there really isn’t a great solution for recycling used/old items- skip to the next question below if you’d like to learn more.
As a team who cares deeply about the positive and negative impact we have on the world, we’re committed to implementing sustainable practices wherever possible. For example, our exterior shipping boxes are made of recycled material and over time, we’ve greatly reduced the amount of plastic in our packaging while still ensuring that items are safely and hygienically packed. We have also decided to remove small storage bags from some of our packaging, in order to make it more sustainable. Last but not least, we don’t split shipments unless specifically requested by customers.
At this time, Unbound doesn’t have its own recycling program. However, because of their lithium-ion batteries, you should not dispose of your vibrator all willy-nilly! We recommend that you reach out to your local electronic recycling center to see if you can arrange a pick-up or drop-off of your item. Some centers will not accept returns of items such as vibrators due to possible biohazards. If you'd like, you can read more about recycling sex toys here.
We fully understand that accessibility is an ongoing practice that we are always looking to improve on. If there are ways in which we can make your experience better on our site, please email us firstname.lastname@example.org.
We believe that hiring is one of the most important processes that we carry out at Unbound and we are constantly refining our hiring methods to be more inclusive, transparent, and respectful of applicants' time. Typically, the hiring process can take up to 2 months. During this time, applicants will meet with multiple members of our team and may be asked to complete a paid assessment based on the role. We do believe in compensating people for their time so this is a paid project. We also believe in pay transparency and publish the starting salary with the job description on our website.
Employment benefits for full time positions at Unbound include health insurance (including vision and dental), an FSA and 401k program, childcare stipend, and employee equity. Unbound employees also receive paid time off and sick days.
If you'd like to send us your resume and contact info for consideration for future roles at Unbound, please fill out this brief form.
In order to ensure the facilities where our goods are made are clean and safe, we do factory visits so we can perform inspections and build actual relationships with the people who produce our product. While this may have shifted a bit due to changes in travel restrictions during covid, we still have regular video check-ins with our manufacturers.
Affordability is something that’s really important to us and is a core value at Unbound. That said, keeping our price points low should never come at the expense of our ability to fairly compensate our manufacturers, our employees, or the talented freelancers and creatives that we work with. If you notice a price shift, it is likely because the cost of material, shipping, or warehousing has also shifted and we need to make adjustments in order to continue running our small biz.